Service-oriented process design
We are implementation experts for medium-sized businesses. Since everything in a company is always connected to everything else, we combine classic specialist advice with comprehensive process consulting. Design here stands for conscious design.
Because in addition to the result, the shared path is also crucial. It will be an important collective experience for your future changes.
After all, it's about your company, your employees, your future and our reputation as experts - which also depends on the success of your project.
clarity
How does the project appear to an external expert? How does it appear to your customer? What needs to be considered during implementation? Where are the risks and opportunities? The interactions of the customer journey are extremely relevant to competition. We therefore need to identify needs early on, develop tangible customer benefits and prevent disruptive influences. Design necessary background activities effectively digitally.
orientation
Companies are being restructured while the engine is running! How can you handle the complex interactions and how can you take advantage of the opportunities? How can you balance the tension between strategic requirements and operational requirements? Can a new billable service be derived for the customer? What will make them less price-sensitive?
perspective
The only thing that has no alternative is the decisions of the federal government! What fresh ideas will expand your options and move your company forward?
Human
Changing processes means developing people. Their reservations are usually the biggest obstacle to the planned change. Good people want to talk about results for customers and not about hierarchies. That's why we involve your managers and employees from the very beginning. That way we hold them accountable. Their ideas are crucial to success. At the same time, you must never lose sight of your customer. And of course, your employees too!
Practical
Are the concepts economically viable? Good ideas must prove their suitability in day-to-day business! Fast process prototypes enable rapid testing and rapid improvements. This is also the only way to ensure usability! Please also remember: your value creation and service processes are invisible to the competition. They cannot be copied like physical products. The effectiveness of billable services therefore strengthens your market position in the long term.
Messbar
"If you can't measure it, forget it!" Only with clear target values can project success be made visible. Naturally, ideas develop as the project progresses. The trick in project business is - in the spirit of the Pareto principle - to "close the deal" in good time. This is the only way to achieve success. There is always a clear answer to the question "Was it worth it?"
