The examples listed outline some of our areas of application.

Since nobody can perform magic - unfortunately neither can we (sic) - it is important to avoid overloading key players.

For all change processes (»Change me at the A...«) realistic resources (time, budget, programming, participants, etc.) must therefore be planned in advance.

As in marketing, the focus should never be on costs alone, but rather on the result and the time until productive use.

The highest priority, in addition to errors, is always given to projects that have already been initiated, the generation of measurable customer benefits and the immediate realization of projected earnings (ROI).

It hopefully goes without saying that only already optimized processes will be digitized.

We look at the processes with a cold heart: Is it a core or a supporting process? Why are we doing it at all? Is our response time still in vogue? Is there duplication of work, process errors, loops in processing, waiting times? How do employees, trainees, temporary workers and customers assess this process? Does this activity still make sense or can it be eliminated?

Mistakes happen everywhere – but dealing with mistakes confidently can inspire disappointed customers so much that they become real fans and thus recommenders.