To achieve what we have never achieved before, we must do what we have never done before: Managing the expectations of those involved in the project: from the owner to the management, to the employees and of course to customers and suppliers. Communication design for context control.

Customer - performance - result: What is important for the customer? What are they prepared to pay for? Which processes in the ordering process bother them? What catapults you out of the "commodity hell" and into the "blue ocean"? Development of a clear product - market - strategy. Which features do we need to increase, reduce, eliminate or create along our value chain? Derivation of business models and design of economic business processes with a noticeable customer focus. Support in the derivation of department strategies. Differentiation of performance features can lead to amazing results. However, this is only effective for features that can be perceived and experienced by the prospective customer/customer and that they consider important. How do we surprise and delight the prospective customer/customer the most? What creates the strongest emotional impact?

If you're in a hurry, go slowly: In competition, your employees make the difference! People do business with people. What makes the encounter with our company unique? How do we maintain existing trust? How do we form strong teams that reliably live the performance partnership? How do we inspire our employees in the long term? Certainly not with words. In the company, it's not about doing, but always about success. Because the customer doesn't buy a service, but a result. So taking responsibility means taking responsibility for the result. Coaching for managers. Listen, understand, make it possible! How do we change things for the better?

We are faced with breathtaking possibilities that are disguised as unsolvable problems: requirements analysis, project planning, project status, project completion. Business process analysis with target - actual - determination, project management - preferably classic but preferably agile, support in the rapid creation of business process prototypes, systematic generation of promising business and product ideas - further development into precise concepts, objection handling, moderation.